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FAQ
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Holiday Rental FAQ

If you have any questions whatsoever about how holiday rental accommodation works, these frequently asked questions might just offer all the answers you need…

What is holiday rental accommodation?

Much like a ‘home from home’, holiday rentals usually come in the form of villas, apartments or houses. These are designed to be rented on a short-term basis especially for holidays or business trips. Every establishment is equipped with all you need for your stay, from beds to towels, kitchen equipment and televisions.

Facilities and basic services such as housekeeping are included in a daily/weekly/monthly booking rate, with a returnable deposit required to cover any potential damage over the course of your stay.

How does holiday accommodation differ to hotels?

Holiday villas and apartments are rented on a self-catered basis, comprising a free-standing house or an apartment that is fully furnished and equipped. If you are seeking privacy, space and a home-like environment, this option is ideal.

Hotels on the other hand are rented on a per room basis. This means that you may have shared facilities such as swimming pools and relaxation areas, with set meal times and room service. The main difference besides the self-catering aspect is that hotel rooms are less private and flexible.

What does the rental fee include?

For the most part, rentals are charged on a daily/nightly basis for the entire venue rather than a per person per night basis. If you stay longer than a month, you may often be able to get discounted rate. Most establishments include facilities, basic cleaning and sometimes WiFi into the rate, with added services offered at varying prices depending on the establishment. Ask your chosen establishment what services are offered before you make your booking so that you have all the information you need upfront.

What accommodation options are available to rent?

Here at ComeToCapeTown.com, you will find a range of hand-selected rentals on offer across Cape Town. You can search by specific suburb to see what properties are available in each area – you can also refine your search by selecting the accommodation type you prefer (for instance villas, or apartments). If you have something specific in mind that you can’t find on the website, you are also more than welcome to give us a shout. We will do our very best to help you find the perfect place for your stay in Cape Town.

Is the information on the website accurate?

The website is updated on a daily basis, we try to make sure that the information is as accurate as humanly possible. However, sometimes a small detail may slip through the cracks. If you have a specific need, or expectation from your chosen property, please confirm that the specific feature is available, directly with your reservations consultant. 

We will not be held responsible for any inaccuracies in the information provided herein, nor for any delays or failure to remove content that may be inaccurate.

How do I go about booking accommodation?

It’s as easy as 1, 2, 3 when booking with us. Here is how it works:

  1. Browse our listings to see what options are currently available.
  2. Click on “enquire now” when you have found a place that takes your fancy.
  3. A super friendly and helpful customer service representative will get back to you within a few hours to assist with the booking process.

From there, all you need to do is complete a quick booking form, make your deposit and then get on with the rest of your travel planning. As an added bonus, we can also help you with car rentals, tour bookings and even tips on what to see and do after arriving in Cape Town.

How do I confirm that my chosen accommodation has been booked?

Your booking will be confirmed by email after your deposit has been made. You will be given contact details so that you can tell us your estimated arrival time, and additional information that may be required will also be provided.

Is smoking allowed in our rental properties?

We adhere to South African laws on smoking indoors. This means that all villas and apartments have a no smoking policy. Most accommodation establishments have ashtrays, and you will be able to smoke outdoors.

Are pets allowed in villas or apartments?

Some do allow pets, most don’t. As every establishment is owned individually, rules such as these are entirely dependent on each specific property. Ask before you make your booking to be 100% sure about policies in advance. Please be aware that 90% of our properties will not allow pets.

Can I have parties at the accommodation venue?

We know that you are on holiday, and fully understand your desire to let loose and have fun. With that said, many of our rentals are situated in residential suburbs. Locals in neighbouring buildings have to work, and some may have small children too. You will need to keep the noise levels down to an acceptable rate after 21h00 during the week and after 23h00 on the weekend. If you do have a party and things get too noisy, you may end up with a fine levied against you by the property owners or governing body of the establishment. In exceptional cases, police have gotten involved, and guests have been asked to leave the establishment.

Do I have to share my chosen accommodation with other guests?

Villas and houses are free-standing, which means that you have exclusive use of the entire property during your stay. Apartments are situated in complexes however, and some may have shared facilities such as pools, fitness centres, laundry rooms and tennis courts. In that case, you will only share such communal facilities – your apartment or villa however will be enjoyed purely by you and your travel companions.

Can more guests stay at the accommodation than mentioned in the booking form?

It can happen at times that bookings are under-estimated in terms of the number of people staying in each establishment. As each establishment can only accommodate a certain number of people however, it is best to find alternative accommodation if your group has gotten larger. Generally the guideline is 2 guests per room, but please enquire based on your specific party makeup.

When do I receive keys to the apartment or villa?

Once you have a set time of arrival, you will need to get in touch to let us know when you are estimated to arrive at your chosen accommodation. Generally will then be met and welcomed at the property on your arrival, to be handed the keys along with a list of important contacts and a map of the area.

What is the check-in time for bookings?

You may check-in at any time from 14h00 on your arrival day. Ideally, we need to know what time you expect to arrive to ensure that your room is ready and that we can meet you at your chosen accommodation.

What is the check-out time for bookings?

Generally you will need to check-out by 10h00 on your final day. This can be negotiated if you notify the booking consultant in advance – late check-outs may however be subject to additional costs.

What is the minimum stay for bookings?

Depending on the time of year, most bookings have a minimum stay of 2 to 3 nights. During the high season between December and February, a stay of 10 nights is the standard minimum, with some owners requiring a minimum of 14 nights.

What payment options are available?

We have 3 forms of payment depending on where in the world you are paying from. Generally you can make payment into your local bank account, or otherwise we also accept all major credit cards.

Are meals and drinks included in the rates?

Our holiday rentals are provided on a self-catering basis unless listed differently. This means that you will need to provide your own food for meals. There are shops close to all of our properties however, along with restaurants, food deliveries and even online grocery shopping options provided by major stores such as Woolworths and Pick ‘n Pay.

What items are included in the rental rates?

Typically, towels, bedding and basic toiletries are provided for the stated maximum number of people staying in each establishment.

Who can I call if I need to get hold of anyone?

You will be given a list of important contacts when you arrive to check-in – these numbers include fire, safety and medical emergency numbers as well as contact numbers for our bookings team. This means that you will always know who to call if any problem arises during your stay.

What happens if additional cleaning is required?

For those travelling with kids (or those in need of added cleaning), you can let the booking team know when you make your booking. Housekeeping services will be notified of your added needs, which may come at extra cost.

Who is responsible for cleaning the accommodation venue after I leave?

All establishments are fully cleaned after guests have departed. With that said, you will need to ensure that the accommodation is left in a decent state – trash will need to be taken out and a basic tidy-up should be made.

When are booking deposits usually returned?

Deposits are returned within seven working days, after an exit inspection has been made. In the event of there being any missing items, damages or excessive mess, in extreme cases, only in extreme cases, will your deposit not be returned in full.

Still have questions that haven’t been covered above? Please contact us today, and we will assist with your holiday accommodation rental queries in any way that we can.